According to Brazilian technology news media Tilt, Apple was fined nearly US$2 million in São Paulo State, Brazil, for violating the Consumer Law”l because there was no charger in the box of the new iPhone. Procon-SP, a consumer protection agency in Sao Paulo, decided to fine Apple because Apple decided to remove the power adapter from the iPhone box, which was subject to strict scrutiny.
In the sale of iPhone 12, Apple began not to include charging heads, saying that this can reduce carbon emissions and the use of rare earth metals. In December, the Brazilian agency notified Apple that it violated the Consumer Protection Law to sell iPhones without a charger in the box. Apple responded later, saying that most customers already have spare adapters, and it is not necessary to provide another adapter in the box.
Procon-SP executive director Fernando Capez issued a severe warning to Apple after the fine, saying that it needs to respect and understand Brazil’s consumer laws and systems. In addition to the lack of chargers, Apple has also been fined for misleading customers on the iPhone’s waterproof performance. Procon-SP claims that Apple refuses to repair devices for customers who have suffered water damage with their iPhones, even if the devices are under warranty. It is reported that Apple may appeal the $2 million fine, and Apple has not yet responded to this.